SHIPPING & RETURNS
In case you are not fully satisfied with the received products, or you just have changed your mind after the reception of the confirmation mail, you may return them in a fourteen (14) calendar day period after the products have been delivered and be reimbursed.
The following steps shall be followed:
1) Create a “RETURN LABEL”
Visit the order tracking page, introduce the order number, email address, and click the “CREATE A RETURN” (If you are registered customer, you can access your purchase history here).
Select the articles you want to return, the preferred return method (handover at a collecting point or home pick up) and select the motive for which you wish to return the article(s). Next step will require you to print the label out.
2) Pack the articles and attach de “RETURN LABEL”
Pack the article in the original box (different boxes can be used but you are kindly requested to use the original box for the sake of recycling an stick the new label, making sure that the original label is completely covered.
3) Leave yourself the product at a collection point or use the courier
Leave the package at any Dropoff Service point or wait for the courier to pick it up on the scheduled day.
4) Wait for return confirmation and the corresponding reimbursement
You will receive an email confirming that the article(s) have been properly return to our warehouse premises and the reimbursement shall take place three to four working days upon reception.
Should you have additional questions, you are kindly requested to visit our FAQ section and carefully read the ones related to returns. In case you have comments or suggestions about our return process, please, do not hesitate to send an email to: ordersupport@19thCode.com.
NOTE: in case you choose not to follow the aforementioned process, you are free to choose the preferred return process. Keep in mind that you will have to bear the additional expenditures caused by the returning of the products take the risk of losing the article or any damage caused by the transportation or the courier until we finally receive them.
Keep in mind that you are the sole responsible for keeping the products in good shape and safe.
If the return happens because you have changed your mind, (cancellation right) you will be reimbursed every cost incurred but the delivery costs.
You may choose that cancellation right without any penalty whatsoever and without needing to justify it.
LEGAL WARRANTY OR FAULTY PRODUCTS
On top of what it has been mentioned before, there exists a legal warranty spanning over two years (or the longest period established by the local legislation) for faulty products An article is deemed to be faulty if the damage or manufacturing fault arises before two (2) years (or the longest period established by the local legislation) after sale. Please, do keep in mind that the warranty does not extend to normal wear and tear or when the maintenance instructions have not been followed.
Faulty articles can be returned in the next two (2) years following the reception and get reimbursed for the total amount paid, including delivery costs.